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Privacy Policy

Effective Date: May 25, 2026
Last Updated: May 25, 2026

IT Snowman, LLC (“IT Snowman,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.

This policy applies to our public website and website contact forms. It does not replace any Master Services Agreement, Statement of Work, Data Processing Agreement, Business Associate Agreement, or other written agreement between IT Snowman and a client. If a written client agreement says something different, that written agreement controls for the services covered by that agreement.

Information we collect

We may collect the following types of information when you use our website or contact us:

Information you provide

This may include:

  • Your name
  • Company name
  • Email address
  • Phone number
  • Mailing address or service location
  • Information you include in a contact form, email, phone call, scheduling request, or other message
  • Basic information about your IT environment, business needs, or support request

Please do not send passwords, private keys, payment card numbers, Social Security numbers, protected health information, sensitive personal information, or confidential business data through public website forms.

Information collected automatically

Like most websites, our service providers and we may collect basic technical information when you visit our site, such as:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Referring website
  • Date and time of visit
  • General location information based on IP address
  • Cookie and similar tracking data

Our web hosting provider may use cookies and similar technologies to provide website functionality, analytics, form handling, visitor tracking, and related services.

Information from scheduling tools

If you book a meeting through our scheduling link, the scheduling provider may collect information needed to show availability and create the meeting. This may include your name, email address, phone number, company name, selected meeting time, and information you include in the booking form.

How we use information

We may use information we collect to:

  • Respond to your questions or requests
  • Schedule and manage meetings
  • Determine whether our services may be a good fit
  • Prepare estimates, proposals, assessments, or service recommendations
  • Provide, manage, and improve our website and services
  • Maintain records of communications
  • Protect our business, website, systems, clients, and users
  • Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity
  • Comply with legal, tax, accounting, insurance, and contractual obligations

We do not sell your personal information.

Cookies and analytics

Our website may use cookies and similar technologies for site functionality, analytics, visitor tracking, and improving the website experience.

Depending on your location and our website settings, you may see a cookie notice or consent banner. You can also control cookies through your browser settings. Blocking cookies may affect some website features.

How we share information

We may share information with:

  • Service providers that help us operate our website, forms, email, scheduling, customer relationship management, communications, security, accounting, or business systems
  • Professional advisors, such as attorneys, accountants, insurers, or consultants
  • Government, law enforcement, courts, regulators, or other parties when required by law or when needed to protect rights, safety, systems, or property
  • A successor organization if IT Snowman is involved in a merger, sale, financing, reorganization, or transfer of business assets

We do not grant service providers permission to use your information for unrelated purposes.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information we collect. No website, email system, or internet transmission is completely secure. Please do not send sensitive information through public website forms or standard email unless we have agreed on a secure method.

Data retention

We keep information only as long as reasonably needed for the purposes described in this policy, unless a longer retention period is required or allowed by law, contract, tax, accounting, insurance, security, or dispute-resolution needs.

When information is no longer needed, we take reasonable steps to delete, destroy, de-identify, or securely archive it.

Client service data

If you become a client, we may receive access to business systems, user accounts, device information, logs, backups, security alerts, documentation, and other service-related data. That information is governed by the applicable client agreement, Statement of Work, and related policies, not just this website's Privacy Policy.

Third-party websites and services

Our website may link to third-party websites or services, or other service providers. We are not responsible for the privacy practices, security, or content of third-party websites or services. Please review their privacy policies before providing information to them.

Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 through this website.

Your choices

You may contact us to:

  • Ask what personal information we have about you
  • Ask us to correct inaccurate information
  • Ask us to delete information, subject to legal, contractual, security, and business record needs
  • Ask us to stop sending non-essential communications

We may need to verify your identity before acting on a request.

Privacy incident notice

If we discover a security incident involving personal information, we will evaluate the incident and provide notices as required by applicable law and any applicable written client agreement.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last Updated” date above shows when it was last changed. Changes are effective when posted unless the updated policy says otherwise.

Contact us

IT Snowman, LLC
7362 W Parks Hwy
PMB 721
Wasilla, AK 99623

Phone: (907) 885-6455
Toll-Free: (844) 227-8020
Email: info@itsnowman.com